Trinity Junk is committed to providing every customer with professional, high-quality junk removal and cleanout services that meet or exceed expectations. We take great pride in our work and stand behind the quality of every job we complete for our customers. This Refund Policy outlines the circumstances under which refunds may be considered and the process for submitting a refund request to our team. Because our services involve the deployment of crew members, vehicles, and equipment to your property, certain costs are incurred regardless of the final outcome of each service appointment. We encourage all customers to review this policy carefully and to contact our team before scheduling if they have any questions about our refund practices, service guarantees, or any other specific aspect of the service commitments we make to you.
Once a junk removal or cleanout service has been completed and payment has been received, all sales are considered final. We do not offer refunds for completed services unless it can be demonstrated that the work performed was materially and substantially different from what was agreed upon at the time of booking. If you have a concern about the quality or completeness of a service, you must notify our team on the same day it was completed. We will make every effort to address the issue promptly, including sending our crew to come and complete any missed work at no additional charge if the concern is deemed to be valid.
For appointments canceled by the customer more than twenty-four hours before the scheduled service time, no cancellation fee will be applied and any deposit paid will be fully refunded to the customer. For appointments canceled within twenty-four hours of the scheduled service, a cancellation fee may apply to cover crew scheduling and logistics costs that have already been committed. If Trinity Junk cancels an appointment due to factors on our end, including equipment failure, crew availability, or scheduling conflicts, any deposit paid will be refunded in full. We will notify customers as early as possible in the event of a cancellation on our part.
To request a refund or report a service concern, please contact our team as soon as possible by calling (813) 853-5445 or by emailing us at info@trinityjunk.com. All refund requests will be reviewed as promptly as possible, and our team will communicate the full outcome to you directly in a clear and very professional manner.
Trinity Junk reserves the right to make the final determination on all refund requests based on the specific circumstances of each individual case. Our goal is never to leave a customer unsatisfied, and we will always make a genuine effort to resolve concerns fairly and professionally before a refund becomes necessary. In cases where a partial refund is appropriate, the amount will be determined based on the portion of the service that was not completed to the agreed standard. Refunds, when approved, will be processed within a reasonable number of business days and returned via their original payment method used. By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy in full. We appreciate your business and thank you for choosing Trinity Junk.
